Privacy Policy

Effective as of October 26, 2018

Hobbytronics PK assumes the following responsibilities:


  1. Protecting all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy.
  2. Never selling user-provided and user-generated data for financial gain or competitive advantage.
  3. Providing transparency for our users into what data we collect and what we do with it including what access third parties have to user data and for what purpose.
  4. Informing users if their data is compromised, either by failure to protect data or by order to surrender data to a legal authority, to the fullest extent we are lawfully able.

What We Know About You

If you register an account with Hobbytronics PK, we’ll have access to your e-mail address and any additional contact information you choose to provide us. If you place an order, we retain a record of the contents of the order, delivery and billing address information, and any communication you might have with our Customer Service or Tech Support teams about the order. If you use features such as commenting, in-stock notifications, and comment reply notifications, we retain record of this fact.

If you browse hobbytronics.pk, with or without a login, we know for a limited time that a user at your IP address has visited pages on the site. (See the “Logging and Log Retention”section below.)

We collect data on what products and content you browse in order to offer better value to you through personalized email, and to see which products/content are the most useful to you.


When and How We Send Email

We send mail to users when orders are placed, details are confirmed and orders are shipped. Customer’s satisfaction is our top priority and We also ask for products review to improve our services. We may also be in contact when an order requires payment before shipping, or if other issues prevent us from fulfilling an order. We do not send promotions / spam on email address provided during placing an order at hobbytronics.pk.

We will notify users if we believe their privacy has been compromised, if it is within our power to do so. For example, if we discover a customer’s account user login information has been exposed elsewhere on the web, or if we are compelled to disclose information to law enforcement.


When you talk to our support teams

If you email us, chat with us, or call us on the telephone for support we can and most of the time will record the interaction. This is done so for training and audit purposes and the private conversations between customers and support staff are never sold to or shared with third parties (except when a third party tool, such as email or our chat service, is used to make the interaction possible).


Logging and Log Retention

In order to understand traffic to our sites and diagnose technical problems, we log individual web requests. These logs include time of request, individual IP address, referrer, and user agent strings. We may retain these logs for up to 60 days, although individually-identifying information will be obscured after one week.

In order to prevent fraud and detect malicious behavior, we log IP addresses for specific actions, such as creating a customer account and placing an order. This information is automatically deleted after no more than 60 days.

Except in the case of malicious traffic, we will not share log data with any third party, unless compelled by legal process to do so.


Cookies and HTTPS

We use cookies to know when users are logged in to hobbytronics.pk services, and to track preferences such as display currencies and the rendering of product menus.

Our analytics software also sets a cookie that helps keep track of how many unique visitors we’re getting and where they come from, unless you’re browsing with Do Not Track enabled.

We do our best to serve all content securely over HTTPS.


Third Party Services


Chat / Messaging

We use tawk.to Chat as online chat or messaging system at hobbytronics.pk. We collect customer name, email address and phone number (optional) and details are shared with tawk.to Chat servers to process the requests. Visit tawk.to privacy policy for more information.


Email

We use Namecheap Email System and mail sent to or from hobbytronics.pk addresses generally passes through Namecheap’s servers.


Shipping Providers

We offer shipping through third parties: TCS, TRANZUM Courier & Leopard Courier Services. We pass delivery addresses, phone numbers, email addresses and sometimes invoices to TCS / Leopard Courier for quoting insurance charges and successful delivery of orders.


Payment Providers

ATM transactions and online payments are processed through MCB Internet Banking, A product of Muslim Commercial Bank Limited. All transaction through Easy Paisa and JazzCash are made on store owner’s mobile account and may subjected to fee charged by respective retailers. Cash on delivery service is provided by TCS, TRANZUM Courier and Leopard Courier Service.

Each transaction is logged by retaining the transaction amount, the buyer name, mobile number and address. Buyer’s CNIC number may logged on purchase of certain items.


Questions?

If you have any questions or feedback regarding this privacy policy, including if you feel Hobbytronics PK or someone within the Hobbytronics PK community has violated it, or if you are concerned about Hobbytronics PK’s general philosophy toward user privacy, please contact us at support @ hobbytronics.pk.